Eurostar's chief executive has revealed to the BBC that an app intended to alleviate disruptions for UK travelers crossing the Channel will not be available in time for the implementation

of a new EU border scheme.

The Entry Exit System (EES), which has faced numerous delays, requires non-EU citizens to register fingerprints and a photo upon arrival at the border starting in October. Originally, it was anticipated that an EU-developed app could enable passengers to complete this process remotely, thus avoiding lengthy queues for UK travelers.

However, Eurostar's CEO, Gwendoline Cazenave, informed the BBC that the rail company is preparing for these checks to be conducted at stations due to the unavailability of the app.

EES aims to replace traditional passport stamping and provide enhanced oversight of individuals entering and exiting the EU. Concerns have been raised about the potential for extended queues at ports like Dover, Eurostar, and Eurotunnel terminals as passengers will require additional time for initial registration.

To address this, Eurostar has initiated the installation of over 49 kiosks at St Pancras station, anticipating the transition to EES this autumn. While the app was expected to streamline the process, its absence necessitates alternative measures for border checks.

Despite the EU's indication that EES will proceed without the app, Eurostar remains optimistic that it will be implemented in due course.

With limited space and high volumes of vehicles, the Port of Dover is likely to face significant queueing challenges. In March, a P&O Ferries director advocated for further delays to the IT system's rollout beyond October.

Meanwhile, Eurotunnel's owner, Getlink, is constructing new processing areas at Folkestone and Calais to accommodate the forthcoming changes.

Despite facing a drastic decline in passenger numbers and revenue during the pandemic, Eurostar has seen a recovery to pre-COVID levels by the end of last year. Anticipating up to two million passengers during the Paris Olympics and Paralympics this summer, Eurostar continues to emphasize its unique value proposition, including direct city center access and inclusive services without additional fees.

Ms. Cazenave underscored the growing demand for sustainable travel alongside Eurostar's commitment to providing a differentiated service experience compared to air travel. Photo by Eriksw, Wikimedia commons.